We offer on-site assistance and, when applicable, remote support, sparing you the inconvenience of packing up costly technology for a trip to the repair shop. In the unlikely event that we cannot find a solution, there will be no charge for the service.

Our service prices vary and include both commuting and GST costs. Please don't hesitate to contact us for a quote or utilise the "Enquire Now" form on our website.

IllawarraTechie does not provide unlocking services, be it for carriers or reset protection (iCloud, Google, etc.). We are unable to assist with these specific requests.

Certainly, the most appropriate response is 'no'; data recovery varies depending on the device. IllawarraTechie will make an attempt at data recovery if deemed feasible. However, devices with severe physical or liquid damage may require the expertise of lab data recovery specialists for advanced recovery options. Should such advanced recovery options be considered more suitable, IllawarraTechie will provide recommendations accordingly.

Our services cover a range of timeframes, spanning from same-day services to special orders requiring a few business days, and in some cases, orders taking weeks. We believe in transparency, and therefore, we will provide you with an estimated turnaround time beforehand. For certain services, a deposit may be necessary, and this will be discussed prior to initiating any part orders.

Computer technicians play a vital role in assisting users in identifying and resolving issues with their devices. Our Techie excels in tasks such as software installations, hardware troubleshooting, virus removal, enhancing computer security, and various other services. We are dedicated to serving customers and ensuring their computers operate at peak performance.

In many instances, we can obtain genuine parts for computer repairs. However, obtaining authentic repair parts becomes more challenging without direct access to the official Manufacturer, Authorized Service, and Independent Repair Providers. Our service part options encompass Original Equipment Manufacturer (OEM), Refurbished, and High-Quality aftermarket components.

If a device needs to be opened for repair and features a water-resistant seal, the answer is typically yes. During the manufacturing process, devices undergo extensive lab tests to ensure water resistance. If we anticipate that breaking the water-resistant seal is necessary for the repair, we will inform you beforehand, allowing you to decide whether to proceed with the service.

A factory restore wipes all data from the device, returning it to its original factory settings. We recommend considering this as a last resort for troubleshooting issues on your device, acknowledging the significance of your data. If our Techie determines that a device restoration is necessary, they will inform you in advance, allowing you to decide whether or not to proceed with the process.

If you encounter significant drops in internet speeds or complete outages, we recommend reaching out to your Internet Service Provider first to address any issues with your paid service. Our Techie can provide assistance once a stable internet connection is being provided by your Internet Service Provider.

Wired networks are commonly favored by businesses and gamers for their slightly higher reliability and guaranteed speed. However, limitations may arise, such as the location of the Ethernet port, which can hinder the implementation of this type of network connectivity.

We do not replace NBN batteries and strongly recommend reaching out to your Internet Service Provider (ISP) for a replacement to prevent any potential damages.