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Terms of Service
This agreement contains all the Terms of Service details between IllawarraTechie and its customers.

1. DEVICE NOT PRESENTED / INACCURATE DESCRIPTION

 - In the event that you are not able to present the specific make and model of device you booked for at the time of repair, IllawarraTechie may, at their sole discretion, charge you a futile booking fee of $59, e.g. booking a computer tune-up service and instead presenting a iPhone requiring hardware repair on-site. We encourage you to make every effort to ensure that you are booking the correct make and model of device, if you're unsure of your device make or model you can call us on 0432 719 518. 

2. 'NO FIX, NO FEE' GUARANTEE

- If we are unable to service your equipment or provide you with a solution to fix your equipment, You will not pay anything, even if our Techie attends onsite. To add onto this, you should still be aware that often the only solution to a problem might be needing to upgrade your system software or hardware which is likely to involve you spending more money, if this is a solution we provide you will still be charged a service fee as it is still considered a solution. NOTE: data recovery and liquid damage is specifically excluded from our "no fix no fee" guarantee, a $59 assessment fee is charged and is not refundable under the ‘no fix, no fee’ policy. You should know that in some cases, We may be unable to either recover files for data recovery or repair the hardware equipment at a lower cost than the price for new equipment of similar or identical quality.

3. BOOKING CANCELLATION & RESCHEDULING

- Booking cancellation and rescheduling fees are free. However, we do ask that you give us a couple of hours notice if you'd like to cancel a booking due to unforeseen circumstances.

4. DATA LOSS

- At IllawarraTechie we strongly recommend that you take steps to ensure a full and complete backup of your device is made prior to your service booking. Data loss during the service process is a rare event, but nevertheless we suggest making a backup to safe guard against any potential issue. If you require a data backup service, our Techie can back up your data for you for an additional charge. Please note that IllawarraTechie can not be held liable in the event of any data loss on your device as a result of completing a repair process, such as hardware replacement.

5. WARRANTY

a) IllawarraTechie offers manufacturer’s warranty on all hardware provided by us and a 1-year warranty on all assembled systems assembled by us. All warranties are voided if the relevant warranty label(s) has/have been removed or tampered with previously.

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b) 12-month repair warranty for all hardware provided to you by us. The original invoice must be supplied for all warranty claims. Please note that certain exclusions apply.


WARRANTY EXCLUSIONS:

  • Any accidental damage to the device after we have completed your repair

  • A non-working, damaged or severed serialised part (e.g. FaceID and touchID modules)

  • Liquid damaged devices

  • Any software related issues, e.g. viruses, malware, beta release and operating systems

  • Operational or mechanical failure of the device caused by an unexpected or unintentional external event (e.g. dropping the device or placing undue pressure and/or force on the device as a result from mishandling)

  • Data loss (always ensure you backup your device before getting your device repaired)

  • Faults not relating to the original service performed (e.g. if we previously replaced a hard drive it would not cover a faulty graphics card)

  • Repair caused by another third party organisation

  • Any pre-existing issues that were evident prior to the original repair

  • Jailbroken devices

  • Any issues or problems relating to features and functions that we were not able to verified prior to our service performed (e.g.  device was not charged, or the passcode to the device was not provided)

  • Batteries are classified as a consumable item and are not covered under the 6-month repair warranty

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How do I make a Warranty claim?

- You can contact us by submitting an email request to support@illawarratechie.com.au

6. ONSITE SERVICE

a) You or an adult over the age of 18 must be present at all times whilst our Techie is onsite. For everyone’s safety, under absolutely no circumstances must minors or children under the age of 18 be left alone without adult supervision whilst a Techie attends onsite.

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b) You or an authorised person must be available onsite to allow our Techie access to your property at the scheduled time. If our Techie is unable to access the property or equipment or if they are made to wait for an excessive amount of time, whether caused by yourself or another person reasonably associated with you, You will be charged a $59 service fee including the applicable rate for any time spent onsite.

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c) You acknowledge that we will take no responsibility for any loss or damage due to any misrepresentations made by you with respect to this.

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d) You must ensure that the site is safe and free from any hazards or potential health dangers. Our Techie reserves the right to refuse to repair your device if they feel unsafe.

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e) You acknowledge that it may not be possible to resolve all problems via an on-site service. In particularly difficult cases, we may (with your permission) need to take your device to our base (return-to-base) for further diagnosis and repair. We will exercise all due care while in possession of your equipment to ensure that no loss or damage occurs.

7. REPAIR PARTS

a) IllawarraTechie uses premium quality repair parts either from manufacture or equivalent specification to that installed by the original manufacturer. 

 

b) Repair parts are either readily available or require a special order. An estimated service turnaround time is provided to the customer before part order.

8. REFUNDS

a) We do not provide refunds if you have simply changed your mind about a service, so please select and book carefully.

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b) In order to obtain a refund, you must have a clear proof of purchase, this includes a tax invoice issued by us.

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9. PAYMENT

a) On-site, remote and other service fees (e.g. return-to-base repairs) are payable by you immediately on completion of services.

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b) Custom/special orders may require a 10% > 50% deposit.

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c) All quotes are valid up until 30 days from the date of issue.

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d) Unless otherwise stated, total fees are inclusive of goods and services tax (GST). 

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