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Other Services

 

At IllawarraTechie, we recognise that issues extend beyond computers and mobile devices. Our additional services are tailored to address a diverse range of needs.

Image by Christopher Gower
Smart Device Setup
 

- Require assistance in setting up smart devices like a TV or gaming console? Our Techie is here to help you get your tech up and running smoothly! - Setting up smart devices (e.g. Bluetooth speakers / sound-bar and more!) - Testing device functionality

Gaming Console
Repair

 

- Is your gaming console running loud, overheating, or experiencing other issues? Our service can address these concerns and prevent those annoying headaches. - Repairing/replacing or upgrading internal components (e.g. Hard Disk Drive / Power Supply) - Upgrading system software - Controller repair (e.g. Stick drift / Joystick cover replacement) - Cleaning internal components using specialised tools Limitations Include: - Micro-soldering requirement

Printer Setup

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- Need a new or existing printer to be set up with your devices? Our Techie can assist and explain some of its important features so you get the most out of your product. - Setting up a printer to a network (Wireless / Wired) - Troubleshooting your printer and current printer setup - Smartphone and tablet printer setup

Beats Headphones
Service

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- Experiencing deteriorating ear pads or rapid battery drainage? We can service your current headphones, saving you the cost of buying new ones! - Left and Right Ear-Pad Replacement - Battery Replacement - Diagnostic testing

Email Setup &
Troubleshooting
 

- Require assistance with email setup or troubleshooting issues? We've got you covered! - Setup a new or existing email account - Setup archive of old emails (hide emails that accumulate over time) - Adjusting email client for best performance ( eg. clearing spam/junk folders)

Remote Desktop
Support
 

- Facing a software glitch? Let us tackle it remotely with our efficient desktop support software, saving you both time and money! - Remote technician support using TeamViewer software. - Step by Step instructions provided over the phone - Terminating remote session once the issue has been resolved.

* Is there a service you're after and it's not listed? Call us on 0432 719 518 and we will let you know if we can assist. 

  • Why should I choose IllawarraTechie?
    We offer on-site assistance and, when applicable, remote support, sparing you the inconvenience of packing up costly technology for a trip to the repair shop. In the unlikely event that we cannot find a solution, there will be no charge for the service.
  • How much do your services cost?
    Our service prices vary and include both commuting and GST costs. Please don't hesitate to contact us for a quote or utilise the "Enquire Now" form on our website.
  • Do you offer unlocking services?
    IllawarraTechie does not provide unlocking services, be it for carriers or reset protection (iCloud, Google, etc.). We are unable to assist with these specific requests.
  • Can you guarantee data recovery on my device?
    Certainly, the most appropriate response is 'no'; data recovery varies depending on the device. IllawarraTechie will make an attempt at data recovery if deemed feasible. However, devices with severe physical or liquid damage may require the expertise of lab data recovery specialists for advanced recovery options. Should such advanced recovery options be considered more suitable, IllawarraTechie will provide recommendations accordingly.
  • How long will my service take?
    Our services cover a range of timeframes, spanning from same-day services to special orders requiring a few business days, and in some cases, orders taking weeks. We believe in transparency, and therefore, we will provide you with an estimated turnaround time beforehand. For certain services, a deposit may be necessary, and this will be discussed prior to initiating any part orders.
  • What does a computer technician do?
    Computer technicians play a vital role in assisting users in identifying and resolving issues with their devices. Our Techie excels in tasks such as software installations, hardware troubleshooting, virus removal, enhancing computer security, and various other services. We are dedicated to serving customers and ensuring their computers operate at peak performance.
  • Do you use genuine parts?
    In many instances, we can obtain genuine parts for computer repairs. However, obtaining authentic repair parts becomes more challenging without direct access to the official Manufacturer, Authorized Service, and Independent Repair Providers. Our service part options encompass Original Equipment Manufacturer (OEM), Refurbished, and High-Quality aftermarket components.
  • Will my water-resistance rating be void after repair?
    If a device needs to be opened for repair and features a water-resistant seal, the answer is typically yes. During the manufacturing process, devices undergo extensive lab tests to ensure water resistance. If we anticipate that breaking the water-resistant seal is necessary for the repair, we will inform you beforehand, allowing you to decide whether to proceed with the service.
  • If I restore my device, will that wipe all my data?
    A factory restore wipes all data from the device, returning it to its original factory settings. We recommend considering this as a last resort for troubleshooting issues on your device, acknowledging the significance of your data. If our Techie determines that a device restoration is necessary, they will inform you in advance, allowing you to decide whether or not to proceed with the process.
  • Can I just contact my Internet Service Provider instead for assistance?
    If you encounter significant drops in internet speeds or complete outages, we recommend reaching out to your Internet Service Provider first to address any issues with your paid service. Our Techie can provide assistance once a stable internet connection is being provided by your Internet Service Provider.
  • Why Choose a Wired Network over a Wireless Network?
    Wired networks are commonly favored by businesses and gamers for their slightly higher reliability and guaranteed speed. However, limitations may arise, such as the location of the Ethernet port, which can hinder the implementation of this type of network connectivity.
  • Do you replace NBN batteries?
    We do not replace NBN batteries and strongly recommend reaching out to your Internet Service Provider (ISP) for a replacement to prevent any potential damages.
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