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Mobile & Tablet Support

 

IllawarraTechie offers comprehensive services for mobiles and tablets, catering to a wide range of devices, including Apple iPhones and Android devices. Whether you're dealing with software or hardware issues, we provide essential support for these indispensable devices in today's society.

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Data Backup &
Transfer

 

- We help users reduce data loss risks by offering data backup solutions and seamless data transfer to new or existing devices. - Backing up data to Cloud services (e.g. Apple iCloud) - Setup an automated backup of your data - Backing up data to a Personal Computer (PC) (e.g. iTunes software) - Data Transfer from an old to a new or existing device.

Device Setup

 

- Our Techie can assist with account creation and device setup, ensuring your preferences are tailored for an optimal device experience. - Account creation assistance (e.g. Apple iCloud account) - Professional Device training

Data Recovery

 

- A cracked screen obstructing your access to data? Reach out to our Techie to explore potential solutions for this service. - Assessing the data recovery possibilities - Disassembling and repairing/replacing appropriate components (if required) - Backing up data to Cloud services or to a personal computer (PC)

Hardware Repair

 

- Think you are experiencing some hardware related issues and need a component to be repaired or replaced? Contact a techie to explore potential solutions for this service. - Fault diagnosis - Confirming backup prior to hardware repair - Repairing/Replacing appropriate parts (e.g. cracked screen) - Post-Repair testing

Software Update
& Restore

 

- If you're facing software issues and need your device updated or restored to factory settings, we offer the following services. - Updating a device through Settings app or PC - Using iTunes to update or restore a device with known good software. - Restoring a device to factory settings - Checking Analytical data for software crashes.

Device Training
 

- A Techie can provide training and guidance on device features, including Bluetooth pairing and setting up parental controls, ensuring you make the most of your device. - One on one device training with an experienced Techie.

Additional Information:

In the current scenario, several major organisations are restricting third-party repairs by serialising individual parts in their devices. A notable example is Apple iPhones, where replacing the screen module triggers an "Unknown Part" message in Settings. Unfortunately, this issue cannot be resolved without access to Apple's recalibration software, leaving the message intact.

For further information on how part serialisation restricts repair, please see our 'Part Serialisation' page by clicking here or visit this fantastic video made by Hugh Jeffreys on YouTube: https://www.youtube.com/watch?v=Q6nmLaVc4uw

  • Why should I choose IllawarraTechie?
    We offer on-site assistance and, when applicable, remote support, sparing you the inconvenience of packing up costly technology for a trip to the repair shop. In the unlikely event that we cannot find a solution, there will be no charge for the service.
  • How much do your services cost?
    Our service prices vary and include both commuting and GST costs. Please don't hesitate to contact us for a quote or utilise the "Enquire Now" form on our website.
  • Do you offer unlocking services?
    IllawarraTechie does not provide unlocking services, be it for carriers or reset protection (iCloud, Google, etc.). We are unable to assist with these specific requests.
  • Can you guarantee data recovery on my device?
    Certainly, the most appropriate response is 'no'; data recovery varies depending on the device. IllawarraTechie will make an attempt at data recovery if deemed feasible. However, devices with severe physical or liquid damage may require the expertise of lab data recovery specialists for advanced recovery options. Should such advanced recovery options be considered more suitable, IllawarraTechie will provide recommendations accordingly.
  • How long will my service take?
    Our services cover a range of timeframes, spanning from same-day services to special orders requiring a few business days, and in some cases, orders taking weeks. We believe in transparency, and therefore, we will provide you with an estimated turnaround time beforehand. For certain services, a deposit may be necessary, and this will be discussed prior to initiating any part orders.
  • What does a computer technician do?
    Computer technicians play a vital role in assisting users in identifying and resolving issues with their devices. Our Techie excels in tasks such as software installations, hardware troubleshooting, virus removal, enhancing computer security, and various other services. We are dedicated to serving customers and ensuring their computers operate at peak performance.
  • Do you use genuine parts?
    In many instances, we can obtain genuine parts for computer repairs. However, obtaining authentic repair parts becomes more challenging without direct access to the official Manufacturer, Authorized Service, and Independent Repair Providers. Our service part options encompass Original Equipment Manufacturer (OEM), Refurbished, and High-Quality aftermarket components.
  • Will my water-resistance rating be void after repair?
    If a device needs to be opened for repair and features a water-resistant seal, the answer is typically yes. During the manufacturing process, devices undergo extensive lab tests to ensure water resistance. If we anticipate that breaking the water-resistant seal is necessary for the repair, we will inform you beforehand, allowing you to decide whether to proceed with the service.
  • If I restore my device, will that wipe all my data?
    A factory restore wipes all data from the device, returning it to its original factory settings. We recommend considering this as a last resort for troubleshooting issues on your device, acknowledging the significance of your data. If our Techie determines that a device restoration is necessary, they will inform you in advance, allowing you to decide whether or not to proceed with the process.
  • Can I just contact my Internet Service Provider instead for assistance?
    If you encounter significant drops in internet speeds or complete outages, we recommend reaching out to your Internet Service Provider first to address any issues with your paid service. Our Techie can provide assistance once a stable internet connection is being provided by your Internet Service Provider.
  • Why Choose a Wired Network over a Wireless Network?
    Wired networks are commonly favored by businesses and gamers for their slightly higher reliability and guaranteed speed. However, limitations may arise, such as the location of the Ethernet port, which can hinder the implementation of this type of network connectivity.
  • Do you replace NBN batteries?
    We do not replace NBN batteries and strongly recommend reaching out to your Internet Service Provider (ISP) for a replacement to prevent any potential damages.
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