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Computer Support
In the digital era, computers have become integral to daily life, and we recognise that issues can emerge unexpectedly. Whether you own a PC, Mac, or laptop, and whether the challenge is software or hardware-related, or even if you seek insights into product knowledge, we are ready to offer effective solutions tailored to your needs.
Computer Setup & Installation
- Setting up a new or existing computer can be complicated. At IllawarraTechie, we ensure all your specifications are met for a seamless and efficient computer setup. - Windows / Mac OS X Installation - Peripheral setup (e.g. keyboard, printer and monitor) - Removing unwanted programs and trialware - Performing system updates
Data Backup &
Transfer
- Reduce data loss risks by safeguarding your files through secure backups and seamlessly transferring essential data to your new or existing computer when needed. - Setting up an automated backup of your data. - Data Transfer from an old unit to a new or existing device.
Computer Tune-Up
- Enhance your computer's speed, address overheating issues, and optimise its performance to ensure smooth and efficient operation for all your tasks. - Installing Windows Updates - Optimising startup and shutdown speeds - Cleaning up quick launch and taskbar menus - Removing internal dust build-up (common issue for causing overheating) - Replacing thermal paste (when required)
Virus, Spyware &
Malware Removal
- Evaluate your device for potential threats, ensuring a secure environment by addressing concerns such as downloaded files or persistent unwanted emails. - Repairing any system issue caused by the virus - Installing or updating system security software - Testing the operating system
Data Recovery
- Ease the frustration of lost data with IllawarraTechie's comprehensive data recovery services, providing a solution to those distressing moments. - Assessing hard drive recovery options - Using specialised software to recover data
Hardware Repair/
Upgrade
- Suspect a hardware issue? Our Techie can troubleshoot and replace components to restore your device's functionality. - Repairing/Replacing or upgrading Hardware components (e.g. Hard Disk Drive / Graphics Card) - Installation of software or drivers (any software required for the hardware to function properly will be installed) - Post-Diagnostic testing
Software Installation
& Repair
- Acquired new software needing support? Count on us for installation or repairing damaged software! - Software installation (e.g. Microsoft Office 365 / Trend Micro Anti-Virus) - Performing necessary software updates - Create desktop, start menu and quick launch shortcuts for easier navigation
Printer Setup
- Need help setting up your printer to a computer? We've got you covered to meet all your requirements. - Setting up a printer to a network (Wireless / Wired) - Troubleshooting your printer and current printer setup - Smartphone and tablet printer setup
Email Setup &
Troubleshooting
- Struggling with email setup? Our Techie can help you get it sorted and provide valuable training on essential features. - Setup a new or existing email account - Setup archive of old emails (hide emails that accumulate over time) - Adjusting email client for best performance ( eg. clearing spam/junk folders)
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Why should I choose IllawarraTechie?We offer on-site assistance and, when applicable, remote support, sparing you the inconvenience of packing up costly technology for a trip to the repair shop. In the unlikely event that we cannot find a solution, there will be no charge for the service.
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How much do your services cost?Our service prices vary and include both commuting and GST costs. Please don't hesitate to contact us for a quote or utilise the "Enquire Now" form on our website.
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Do you offer unlocking services?IllawarraTechie does not provide unlocking services, be it for carriers or reset protection (iCloud, Google, etc.). We are unable to assist with these specific requests.
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Can you guarantee data recovery on my device?Certainly, the most appropriate response is 'no'; data recovery varies depending on the device. IllawarraTechie will make an attempt at data recovery if deemed feasible. However, devices with severe physical or liquid damage may require the expertise of lab data recovery specialists for advanced recovery options. Should such advanced recovery options be considered more suitable, IllawarraTechie will provide recommendations accordingly.
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How long will my service take?Our services cover a range of timeframes, spanning from same-day services to special orders requiring a few business days, and in some cases, orders taking weeks. We believe in transparency, and therefore, we will provide you with an estimated turnaround time beforehand. For certain services, a deposit may be necessary, and this will be discussed prior to initiating any part orders.
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What does a computer technician do?Computer technicians play a vital role in assisting users in identifying and resolving issues with their devices. Our Techie excels in tasks such as software installations, hardware troubleshooting, virus removal, enhancing computer security, and various other services. We are dedicated to serving customers and ensuring their computers operate at peak performance.
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Do you use genuine parts?In many instances, we can obtain genuine parts for computer repairs. However, obtaining authentic repair parts becomes more challenging without direct access to the official Manufacturer, Authorized Service, and Independent Repair Providers. Our service part options encompass Original Equipment Manufacturer (OEM), Refurbished, and High-Quality aftermarket components.
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Will my water-resistance rating be void after repair?If a device needs to be opened for repair and features a water-resistant seal, the answer is typically yes. During the manufacturing process, devices undergo extensive lab tests to ensure water resistance. If we anticipate that breaking the water-resistant seal is necessary for the repair, we will inform you beforehand, allowing you to decide whether to proceed with the service.
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If I restore my device, will that wipe all my data?A factory restore wipes all data from the device, returning it to its original factory settings. We recommend considering this as a last resort for troubleshooting issues on your device, acknowledging the significance of your data. If our Techie determines that a device restoration is necessary, they will inform you in advance, allowing you to decide whether or not to proceed with the process.
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Can I just contact my Internet Service Provider instead for assistance?If you encounter significant drops in internet speeds or complete outages, we recommend reaching out to your Internet Service Provider first to address any issues with your paid service. Our Techie can provide assistance once a stable internet connection is being provided by your Internet Service Provider.
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Why Choose a Wired Network over a Wireless Network?Wired networks are commonly favored by businesses and gamers for their slightly higher reliability and guaranteed speed. However, limitations may arise, such as the location of the Ethernet port, which can hinder the implementation of this type of network connectivity.
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Do you replace NBN batteries?We do not replace NBN batteries and strongly recommend reaching out to your Internet Service Provider (ISP) for a replacement to prevent any potential damages.